At US-Shops, your satisfaction is our top priority. That’s why we’ve established a hassle-free Refund and Returns Policy designed to give you peace of mind with every purchase.
Eligibility for Returns
- 30-Day Window: You have 30 days from the date of delivery to initiate a return for most items. Items must be in their original condition, unworn, unopened (if sealed), and with all tags and packaging intact.
- Exceptions: Certain items, such as personalized products, perishable goods, and opened beauty or hygiene products for health and safety reasons, are non-returnable. These exclusions will be clearly marked on the product page.
How to Initiate a Return
- Contact Our Support: Reach out to our 24/7 customer service team via phone at +1 (415) 556-7890 or email us at usshopscotact@gmail.com. Let us know your order number and the reason for the return.
- Receive Return Instructions: We’ll provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed, including the shipping address for returns.
- Ship Your Item Back: Package the item securely and include a copy of your order confirmation or packing slip. You can choose your preferred shipping carrier, but we recommend using a trackable method to ensure the safe return of your item.
Refund Process
- Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- Processing Time: Refunds will be processed within 3 – 5 business days after the inspection is completed. The refund will be issued to the original payment method. Please note that it may take an additional 2 – 7 business days for the funds to appear in your account, depending on your bank or payment provider.
Exchanges
If you’d like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. We’ll process your return and refund according to our standard policy.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact our customer service immediately. We’ll arrange for a free return and either send you a replacement or issue a full refund, at your preference.
We’re committed to providing excellent customer service throughout the return and refund process. If you have any questions or need further assistance, don’t hesitate to contact our 24/7 support team. Thank you for choosing US-Shops!